VIL offers a unified Vodafone RED experience to all postpaid Customers
Completes one of the biggest migration by moving all Idea postpaid subscribers to
Vodafone RED
Vodafone RED
Vodafone Idea Limited, one of India’s leading telecom service
providers, today announced the completion of its postpaid consolidation
journey by bringing all Idea post-paid subscribers under a single
umbrella of Vodafone RED. All Vodafone Idea postpaid customers
can now avail benefits of the Vodafone RED plan, a uniform customer
service, and an enhanced digital experience.
This
consolidation is a major step towards its synergy realizations and has
led to process standardization for both the retail and enterprise
customers.
It
will enable the company to provide a uniform customer experience
through self-service channels with enriched menu options on IVR, USSD,
MyVodafone App and Websites for availing products, services and making
payments. Erstwhile Idea postpaid customers now do not need to go
through a separate on-boarding and service experience. They can now
avail Red Family subscription, a single bill for entire family, access
to Vodafone Play, premium content and a bouquet of other value added
services.
Announcing the completion of postpaid consolidation, Vishant Vora, Chief Technology Officer, Vodafone Idea
said, “The consolidation of Vodafone and Idea postpaid customers is a
major step towards our vision of one company, one network. One of the
biggest and fastest migration in the telecom space, this has led to
operational synergies and process standardisation for both our postpaid
retail and enterprise customers. It enables us to provide enhanced
customer experience to our postpaid users.”
With
this consolidation, Call Centre Agents will be able to serve customers
better using the CRM insights provided through 360 degree view on
customer information, interactions and service profiles. Real time
rating functionality will ensure accurate unbilled charging for
customers at any given point of time. Customer will also be able to
receive timely notification and alerts for any over usage. Moreover
automated credit monitoring and dunning can trigger on time to ensure
customer does not incur huge Bills thus avoiding Bill shocks.
Vodafone
Idea has successfully integrated two strong networks in 92% of the
districts, taking the integrated circles to 18. The deployment of new
age technologies such as M-MIMO, DSR, Hybrid Cloud, OpenRan to enhance
capacities and increased 4G coverage has resulted in richer customer
experience.
During
the pandemic the company has introduced several initiatives like
recharges and payments via ATM/ USSD/ other digital platforms and
launched AI powered customer service Bot on WhatsApp to keep its customers connected with their loves ones.
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