Covid-19
Compels Urban Indians To Be More Proactive About Health And Fitness;
Inclination Towards Health Apps Increases: Max Life’s IPQ 3.0 Survey
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More urban Indians now are aware that health and fitness directly impacts the premium amount of term insurance
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Urban Indians indulged in a variety of activities to keep themselves mentally and physically fit
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Premium discounts for improving health and physical fitness desired by urban Indians
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Realization of Critical Illness (CI) occurrence increases but CI rider adoption yet to see a wider uptake
Reinforcing its commitment towards ensuring greater financial protection for the country, Max Life Insurance Company Ltd. (“Max Life”/ “Company”) has unveiled
the findings of the third edition of its flagship survey ‘Max Life India Protection Quotient 3.0 (“IPQ 3.0”)’
in partnership with KANTAR. With the Covid-19 pandemic having medical
implications, IPQ 3.0 found urban Indians becoming more proactive about
health and fitness. As per IPQ 3.0 , the number of people considering
having an application for tracking their health was also significant
during this time, as urban Indians said they’d be interested in using an
app that enables discounts on premiums in response
to maintaining certain health and wellness patterns.
On the back of heightened medical emergencies, a notable
72% of respondents said that
they actively look for products that will improve immunity and 71% say
that they pay attention to health and fitness regimes. In terms of
looking after their health and fitness, urban Indians also indulged
in a variety of activities to keep themselves mentally and physically
fit – while 75% consumed healthy, home-cooked food, 54% regularly
exercised (walking, gym, yoga), 47% went for regular health check-up and
30% adopted the use of fitness bands, health monitoring
device, etc. – reflecting significant shifts in attitude towards health
and fitness, in the backdrop of Covid-19.
Reflecting on the findings, Aalok Bhan, Director and Chief Marketing Officer, Max Life Insurance
said “Apart from reshaping the
world we knew, the Covid-19 pandemic has brought about a sea shift in
people’s approach to health, wellness, and overall wellbeing. Increased
awareness of the value of protecting loved ones
has led individuals to take charge of their physical and mental health
and adopt healthier life choices and preference for connected wellness
services. In light of this pronounced push towards health and fitness,
there remains a massive opportunity for life
insurers to impact customers. At Max Life, we aim to assume an active
role in promoting wellness among our policyholders and offer products
aligned with their evolving attitudes towards fitness. Our IPQ 3.0
survey is a testimony to that very commitment.”
In December 2020, Max
Life announced the launch of ‘Max Life Critical Illness and Disability
Rider’ (UIN: 104B033V01), a Non-Linked Non-Participating Individual Pure
Risk Premium Health Insurance Rider (‘Rider’),
and with it, as part of wellness benefit, the launch of ‘Max Fit’, a
comprehensive wellness app designed to lead customers on a path of
protection through holistic fitness and wellness. Available exclusively
with the Rider,
‘Max Fit’ app offers other features such as a wellness assessment
score, medicine reminder, daily health tips, and a wellness calculator
for illnesses alongside discount (of up to 10%) on Rider premium at the
time of renewal as a wellness benefit (as
per rider terms and conditions), for maintaining healthy lifestyle
patterns
The following findings
reveal detailed insights pertinent to urban India’s attitude towards health and wellness in the backdrop of Covid-19:
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In the backdrop of Covid-19, urban India inclined towards using health app, consideration highest among metros
While the Covid-19
pandemic created several health challenges, it has also led to an
increased interest in nurturing health and wellness. Consequently, the
survey revealed urban India’s inclination
towards considering health apps that would
enable discounts on premiums in response to maintaining certain health
and wellness patterns. This consideration was highest among metros where
66% were inclined towards health app, followed
by tier 1 and tier 2 cities where 59% and 47% of respondents
respectively showed consideration for it.
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More urban Indians now aware that health and fitness directly impact the premium amount of term insurance
Further, in the wake of the pandemic, the
survey witnessed an increase in India’s levels of life and term
insurance awareness. With it, a higher proportion of urban
Indians were found to be aware that the health and fitness of the
individual directly impact the premium amount of term insurance. At 76%,
tier 1 cities respondents were found to be
most aware of the impact of health and fitness on policy premiums. The
awareness stood at 74% in metros, followed by 60% in Tier 2 cities.
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Reduction in premium amount for improving health and physical fitness would be welcome
The survey also
revealed significant changes in urban India’s attitudes towards premium
discount as a reward for maintaining health and fitness. At 73%, urban
Delhi was most inclined towards
buying life insurance if it offered a reduction in premium amount for
improving their health and fitness. 53% in urban Kolkata and 40% in
urban Mumbai were disposed towards this health and fitness incentive.
While innovative life insurance companies across
the globe increasingly developing products that encourage healthy
behavior and offer premium discounts to customers, IPQ 3.0 survey
findings further point towards a similar opportunity back home.
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Realization of Critical Illness (CI) occurrence increases but CI rider adoption yet to see a wider uptake
On the back of
heightened medical emergencies, the survey revealed an increase in the
realization of critical illnesses across urban India. 25% of
respondents, as opposed to earlier 19% respondents
(in previous IPQ 2.0 survey), had the realization that critical
illnesses could prey on them. As a result, compared to pre-Covid-19
where only 11% or 1 in 10 Indians brought a critical illness rider on
their term insurance (per previous IPQ 2.0 survey), as
per IPQ 3.0, now 26% respondents or 1 in 4 bought a critical illness
rider with their term insurance policy.
While this is a marked
improvement in relative terms, wider uptake of critical illness rider is
yet to take place. In wake of Covid-19, 31% of metro respondents
purchased critical illness
with their term plans, followed by 24% in tier 2 and 23% respondents in
tier 1 cities.