MESSAGE FROM THE CEO
Here at IndiGo, the safety and health of our passengers, and of our employees, has always been our highest priority.
I wanted
to help you understand everything we're doing as an airline to make sure
that the risk for everyone in our care is minimised, and that you can
continue to rely on us to help you reach your destinations
safely and in good health, while also helping to contain the spread of
COVID-19.
At every
stage of your journey with IndiGo, we're taking every measure possible
to ensure compliance with the best advice from medical authorities and
the government.
The
ground staff you meet at our international terminals – at check-in
counters and boarding gates – will be wearing Personal Protective
Equipment (PPE) appropriate for their role. This gear may include masks,
gloves, and shoe covers which are appropriately disposed of at regular
intervals.
The crew
on all aircraft are following personal protective measures as well. Crew
members aboard international flights wear PPE – as a mandate – that is
changed every 8 hours.
And
because this disease is most easily transmitted through surfaces, each
and every aircraft is cleansed with cleaning agents and disinfectants
that are approved by the WHO and Airbus. Areas that are most
often touched – tray tables, arm rests, overhead nozzles, lavatories,
galleys – are paid particular attention to.
On all
international flights, we use a disinfectant used to sterilize surgical
equipment in hospitals, to clean the cabin and cockpit. This is followed
by a thorough fumigation.
We have especially taken note of aircraft that have arrived from affected areas and have disinfected each one thoroughly.
The air
in our Airbus cabin refreshes itself every 3 minutes. So, the fresh air
enters through the engines, passes through our High Efficiency
Particulate Air (HEPA) filters, and is then circulated in the
cabin. HEPA ensures hospital-level filtration in our aircraft. In
addition to all of this, personal protective measures are equally
important. So wash your hands frequently. Avoid touching your face. And
when you venture out, stand a few feet apart from people.
Finally,
as I previously announced, for those of you who feel it best to delay
your trips, IndiGo will waive all change fees for any bookings through
the end of March.
All of us
at IndiGo want to do our part to protect you, our staff, and the
population in general. As we have for more than 13 years, we will always
put you, our customers, at the centre of every decision
we make. And until things return to normal, we will do our best to help
contain the scale and scope of this pandemic.
