Khatabook Launches Automated Bot Call Reminder Feature to

  Khatabook Launches Automated Bot Call Reminder Feature to Improve Credit (Udhar) Collection for its Merchant users

India’s first Interactive Voice Response (IVR) based feature deployment for MSMEs 

Khatabook, India's leading fintech startup has released the Automated Bot Call Reminder Feature to improve the credit / Udhari collection for its Merchant userbase. The Automated Bot Call Reminder is the first Interactive Voice Response (IVR) based feature deployment exclusively for MSMEs, which is made available in nine Indian languages.

Money recovery for sale on credit / Udhar vaapsi has been a major business pain point for MSMEs in India. The text-based recovery reminder feature on Khatabook app has contributed tremendously in scaling the app because of its impact in improving cash flows for the users. This new capability is a premium voice enabled feature designed to further simplify and improve Merchants' credit collection from their customers through Automated IVR calls using a third party service. This feature is categorized into four sub-features: Automated Call, Bulk Call, Collection Dashboard, and Call History. The automated calls placed through Khatabook Call reminder feature are followed up with text-based SMS with payment collection links for fast recovery. In addition, users who need to collect payment from multiple customers on a particular date can do so by setting up bulk call reminders.

"In our endeavor to set a benchmark in the MSME tech space, we are democratizing processes for small businesses by providing them access to the digital tools which were used only by large organizations earlier. As per Khatabook user insights, nearly 30 percent of customers of any merchant require an extra nudge for payment collection. Building on this need as we look to maximize value for our users, we have introduced the Automated Bot Call Reminder feature to save the merchants' time on follow-ups and enhance their credit recovery through automation. We are using tech as an equalizer of the opportunities." Said Ravish Naresh, CEO, and Co-founder, Khatabook.

Amidst the growing demand for technology solutions by India's MSMEs, Khatabook experienced 150 percent Y-o-Y growth in FY 20-21. The startup has recently closed a USD 100 million Series C funding round, with a valuation close to USD 600 million. Khatabook intends to focus on financial service disbursement through its tech platforms catering to 10Mn+ Monthly active users distributed throughout the geographical expanse of the country.

VIL offers a unified Vodafone RED experience to

VIL offers a unified Vodafone RED experience to all postpaid Customers

Completes one of the biggest migration by moving all Idea postpaid subscribers to
Vodafone RED

Vodafone Idea Limited, one of India’s leading telecom service providers, today announced the completion of its postpaid consolidation journey by bringing all Idea post-paid subscribers under a single umbrella of Vodafone RED. All Vodafone Idea postpaid customers can now avail benefits of the Vodafone RED plan, a uniform customer service, and an enhanced digital experience.

This consolidation is a major step towards its synergy realizations and has led to process standardization for both the retail and enterprise customers.

It will enable the company to provide a uniform customer experience through self-service channels with enriched menu options on IVR, USSD, MyVodafone App and Websites for availing products, services and making payments. Erstwhile Idea postpaid customers now do not need to go through a separate on-boarding and service experience. They can now avail Red Family subscription, a single bill for entire family, access to Vodafone Play, premium content and a bouquet of other value added services.

Announcing the completion of postpaid consolidation, Vishant Vora, Chief Technology Officer, Vodafone Idea said, “The consolidation of Vodafone and Idea postpaid customers is a major step towards our vision of one company, one network. One of the biggest and fastest migration in the telecom space, this has led to operational synergies and process standardisation for both our postpaid retail and enterprise customers. It enables us to provide enhanced customer experience to our postpaid users.”

With this consolidation, Call Centre Agents will be able to serve customers better using the CRM insights provided through 360 degree view on customer information, interactions and service profiles. Real time rating functionality will ensure accurate unbilled charging for customers at any given point of time. Customer will also be able to receive timely notification and alerts for any over usage. Moreover automated credit monitoring and dunning can trigger on time to ensure customer does not incur huge Bills thus avoiding Bill shocks.

Vodafone Idea has successfully integrated two strong networks in 92% of the districts, taking the integrated circles to 18. The deployment of new age technologies such as M-MIMO, DSR, Hybrid Cloud, OpenRan to enhance capacities and increased 4G coverage has resulted in richer customer experience.

During the pandemic the company has introduced several initiatives like recharges and payments via ATM/ USSD/ other digital platforms and launched AI powered customer service Bot on WhatsApp to keep its customers connected with their loves ones.