Flipkart strengthens its supply chain with

 Flipkart strengthens its supply chain with 23,000 new hires

Additional hiring to meet the growing demand for e-commerce services across the country while providing livelihoods and employment

Flipkart, India’s homegrown e-commerce marketplace, is continuing to strengthen the supply chain to help deliver products across the length and breadth of the country in the safest ways while creating additional employment in the supply chain. In the past three months, over March - May 2021, Flipkart has hired 23,000 people across the country in various capacities across its supply chain, including delivery executives.

“At Flipkart, our top priority is to meet the needs of consumers through a safe and robust supply chain while ensuring the safety of our employees. The growing demand for e-commerce services across the country as people continue to remain indoors to fight the virus has necessitated a ramp-up of our supply chain, creating thousands of employment opportunities. All new hires will be covered with our healthcare and wellness initiatives to ensure their safety during these testing times.” - Hemant Badri, Senior Vice-President, Supply Chain at Flipkart

Amid COVID-19, the safety of its employees, customers, sellers, & ecosystem partners is a top priority for Flipkart. From strict safety regulations and protocols across its warehouses to driving awareness on COVID safety behaviour, the company is also undertaking training programs for its direct hires in various aspects of the supply chain.

Through a mix of classroom and digital training, enhancing their understanding of supply chain management, these trainings are being undertaken through mobile applications such as WhatsApp, Zoom, and Hangout, along with Flipkart’s own Learning Management System (LMS). These training sessions span customer service, delivery, installation and safety and sanitation measures along with the handling of hand-held devices, PoS Machines, scanners, various mobile applications and ERPs. They are also informed and trained in the safety regulations and protocols around COVID-19 to ensure their and customers’ safety.

IndiGo Cares- Announces key initiatives to

 IndiGo Cares-  Announces key initiatives to support its
employees and families in these challenging times

In-line with its spirit to support its people IndiGo - India’s leading carrier, has announced a host of initiatives to support its employees and their families in these trying times. From getting together a dedicated Covid Care Centre, to vaccination, IndiGo has put together holistic initiatives to help its people and families every step of the way. Details of those initiatives are appended below.

Dedicated Covid Care Centre

A dedicated Covid Care Centre, in collaboration with Columbia Asia Hospital, in Gurgaon. This 13-bedded Covid Care Centre is being set-up to help those COVID-19 positive employees who may need access to an oxygen bed with related medical facilities. This is available for use both by IndiGo employees and their immediate family members.

Vaccination Drive for all Employees

IndiGo has already commenced vaccination drives across 40 stations in its network and IndiGo Support Centre at Gurgaon. There are drives planned for some additional stations later this month. This is however also dependent on vaccine supplies and how quickly these will be made available by the Government and private hospitals.

Plasma Donor Bank

IndiGo has launched a Plasma Donor Bank initiative last week, with assistance from employees  who have recovered from Covid-19 in the past three months.  Approximately 110 employees came forward to volunteer for donating plasma.

The Wellness Corner” mobile application

IndiGo has come up with “The Wellness Corner” mobile application and 24*7 helpline for doctor consultation, in partnership with Truworth Health Technologies. This App can be downloaded from the Google Play Store or Apple App Store. Some of the key features of the Wellness Corner app and 24*7 helpline are:

• The 24*7 helpline is a dedicated, round the clock, support helpline to assist IndiGo employees and their immediate family members with Covid-19 and other basic medical queries
• “The Wellness Corner” mobile application offers unlimited complimentary General Physician consultation for all  employees and up to five immediate family members. Through this App, the employees and their families  can connect with a certified doctor over a phone call, on a one-to-one chat or a video call, schedule health check-ups, book an RTPCR test or order medicines at your doorstep

Launch of Central Taskforce & Regional Taskforce

In the last two weeks, IndiGo set up a central taskforce to establish, monitor and review response strategies and create programs to support its people. This taskforce is further supported by a regional taskforce network.

Tie-up with Hotels for Quarantine Facility

To support its employees and their family members, IndiGo has  partnered with hotels, which will serve as a safe and hygienic place for any of their employees who are Covid+ with mild symptoms or are asymptomatic or are staying away from their hometown and want to safely distance from their housemates/family members.

 

Raj Raghavan, Senior VP & Head of Human Resources, IndiGo said, “ Our people are at the heart of all that we do.  The safety and well-being of our people and their families is not only paramount, but it is a sense of duty for all of us at IndiGo to be there for them- physically, financially, and emotionally. Needless to say, our people have stood with us like a rock, and that’s what inspires us to do more. We do hope that all these measures help them and their families in these challenging times. It is really a moment to express our gratitude to all our people who have demonstrated exemplary resilience, grit and empathy in this current scenario.”

USGIC Launches India’s 1st AI-powered Conversational Agent for

USGIC Launches India’s 1^st AI-powered Conversational Agent for Motor Insurance

The Covid-19 pandemic has caused ambiguity and disruption in customer services across the world and has changed the life of people in unthinkable ways. In these unforeseen circumstances, Universal Sompo General Insurance, as a customer-first organisation has launched Artificial Intelligence (AI) powered virtual agents for its motor claims services.

Universal Sompo's AI-powered virtual agents will use conversational AI to automate the routine conversations traditionally handled by live agents. The First Notice of Loss (FNOL), which is the first step in claims processing, is usually a call center-based service which requires extensive questions and data gathering. Customers who have had a motor accident and are wanting to register a quick claim are usually under stress and look for convenient ways to report the claim without having to wait in call queues. 

Offloading routine calls from customer service representatives to AI-powered virtual agents will create a far superior customer experience. The entire turnaround time (TAT) in the claim registration process is impacted significantly thereby reducing the wait time for filing a claim, checks on claims status, review of policy information, and much more - all the things live agents would typically manage. With this first-of-its-kind solution in the insurance sector in India, this entire process at Universal Sompo will shrink to a few minutes.

"Claims notification is a critical customer touchpoint in insurance. In Post-Covid era our biggest challenge is how we should Never Miss a Customer Call. AI automation will help streamline experience for both our customers and backend operations and we are placing big bets on it,” said Sharad Mathur, Managing Director & CEO, Universal Sompo General Insurance Company Ltd.

As a customer-first and responsible organization, Universal Sompo has been consistently scaling up its technology and infrastructure to align itself not only with regulatory changes but also to provide best services to its customers. Hence, to remain future ready and always ahead of the curve, it has recently deployed various initiatives like Mobile Application (M-POS) for POS channel, Payment Integration with digital wallets, System for Crop Insurance and Customer self-service portal etc.

Soon, Universal Sompo will be co-creating many AI and digital solutions which will help offset productivity losses and successfully face challenges of new operating environments. It is keen on recognizing tech trends, evaluate business opportunities, and actively incorporate relevant processes and programs into the business model, for outpacing and outperforming market competition. At the same time, the company will try to deliver simpler, innovative and customer need-based products.