Axis Bank crosses a milestone of 1 million customers on

                                    Axis Bank crosses a milestone of 1 million customers on
                            ‘WhatsApp Banking’ Bank Anywhere, Anytime using WhatsApp 

 Achieved more than 1 million registrations on Axis’ WhatsApp Banking
channel within 6 months of launch 

• High request count of 6 million on the channel till now 
• Send a ‘Hi’ to 7036165000 on WhatsApp and sign up for Axis Bank WhatsApp Banking 

  

Axis Bank, India’s third largest private sector bank announced the milestone of 1 million+ customers on its WhatsApp Banking channel with a staggering request count of 6 million till now. Axis Bank had launched banking services on WhatsApp in January 2021 and has since witnessed robust organic growth in its customer base for WhatsApp Banking. 

 With WhatsApp Banking, customers can initiate a simple chat with Axis Bank’s registered WhatsApp number 7036165000 and get banking services and FAQ’s handled instantly. This simple and convenient form of banking has seen a great adoption amongst customers with an average Daily Active User count of more than 13,000, while the average Monthly Active User count goes up to 0.2 million.  

 Speaking on this achievement, Sameer Shetty, President and Head – Digital Business & Transformation, Axis Bank said, “With Axis Bank’s ‘Dil Se Open’ philosophy, we are committed to building sharper customer focus and greater convenience through constant innovation in our offerings. We are thrilled to have achieved the milestone of 1 million+ customers in a such a short span of time on our WhatsApp Banking channel, with enhanced customer engagement and minimised turn-around time providing a personalized experience, while ensuring complete data security and privacy. The adoption that we are seeing here shows that the Indian customer is always evolving and our objective is to re-define the role we can play in their lives, by elevating and simplifying digital banking to new domains of customer engagement.”    

 Customers can sign-up for WhatsApp Banking by sending a simple ‘Hi’ to 7036165000 on WhatsApp. Post signing up, customers can inquire and get details of products across Savings Account, Credit/Debit Cards, Deposits and Personal Loans. Non-financial service requests can also be initiated, like locating ATMs or getting updates on third-party deals available on Credit /Debit Cards. Customers can check for any information on WhatsApp, as the Bank has enabled a full-scale integration with Axis Aha, its chat bot. The platform is completely safe and secure, as it works on end-to-end encryption basis. Customers can access non-financial services and FAQ’s even without signing up. For more details regarding Axis Bank’s WhatsApp Banking services, please visit 
https://www.axisbank.com/bank-smart/axis-whatsapp-banking 

 

Axis Bank WhatsApp Banking is available 24x7 (even on holidays) and will be available for both customers and non-customers of the bank. 

For signing-up on WhatsApp Banking, please click https://axisbank.com/whatsapp 

Watch the video here: https://youtu.be/GHplud-tdWM

Axis Bank launches WhatsApp Banking

 

Axis Bank launches WhatsApp Banking
Bank Anywhere, Anytime on your favorite chatting app

 

• Full scale integration with banking products across Savings Account, Credit Cards, Deposits and Loans
• Enabled for both bank and non-bank customers, FAQ handling enabled via integration with Bank’s chatbot Axis Aha!
• Accelerates customer engagement and turn-around time with a  personalized experience, while ensuring complete data security and privacy

 

India’s third-largest private sector bank, Axis Bank is embarking on a partnership with the popular chatting app – WhatsApp – to offer basic banking services to its customers. This will allow customers to seek information regarding their account balance, recent transactions, credit card payments, fixed and recurring deposit details, besides getting their queries answered in real-time. 

 

 

By using WhatsApp Banking, customers can now chat with Axis Bank for their queries related to their banking transactions, information like nearest branch, ATM or loan centre location, and can apply for various banking products as well. They can also block their credit or debit card using the secure end-to-end encrypted messaging channel.

 

This initiative is in line with the Bank’s ‘Dil Se Open’ philosophy, to build sharper customer focus and greater convenience through constant innovation. Axis Bank WhatsApp Banking is available 24x7, including holidays, and the service will be available for both customers and non-customers of the bank.  It is completely safe, as it works on a secure end-to-end encrypted messaging channel.

 

Commenting on the launch, Sameer Shetty, EVP and Head – Digital Banking, Axis Bank said: “Our objective is to re-define the role we can play in the life of our customers, by elevating digital banking to new domains of customer engagement. This technology will not only enhance customer experience, but also provide a seamless and personalized experience to all our customers, as well as non-customers.’’ 

 

To get started with WhatsApp Banking, customers simply need to send ‘Hi’ to 7036165000 on WhatsApp. If you are viewing this from Mobile or Tablets, just click here.

 

For more detailed information regarding Axis Bank’s WhatsApp Banking, click here.

YES BANK Q2 Financial Results 2020-21

Key updates of Q2FY21

·         Deposit mobilization continues; at INR 1,35,815 Crores grew 15.7% q-o-q and 28.9% over 6 month period. CD ratio further improved to ~123%; ~1.5 Lac CASA Accounts opened during the quarter, greater than pre-COVID levels

·         Full repayment of RBI special liquidity facility of INR 50,000 Crores

·         Sustained momentum in Operating Profits at INR 1,360 Crores, up 18.6% q-o-q

·         C/I ratio 49.3%; lowest in last 5 quarters

·         Total Covid related provisioning stepped up to INR 1,918 Crores (1.15% of advances)

·         Credit Rating upgrades from Moody’s, CRISIL, India Ratings and ICRA

·         Continued Leadership in Technology: UPI: #1 in P2M transactions, ~37% vol. market share, IMPS: #1 Remitter Bank*

·         Launch of next generation digital products: YES ONLINE, Video KYC, Loan in Seconds, WhatsApp Banking

 Financial Highlights

·         Net Profit at INR 129 Crores for Q2FY21 up 2.8x q-o-q as compared to loss of INR 600 Crores in Q2FY20

·         Net Interest Income at INR 1,973 Crores grew 3.4% q-o-q aided by higher NIMs at 3.1% up ~10 bps q-o-q

·         Non-Interest income for Q2FY21 at INR 707 Crores, grew 13.9% q-o-q. Strong bounce back seen across transactional and granular fee streams

·         Operating expenses declined 4.5% q-o-q and 21.1% y-o-y to INR 1,320 Crores

·         Total step up in provisioning of ~ INR 1,600 Crores; consists of INR 1,038 Crores towards Covid19 related provisioning and balance predominantly towards Non-Performing Investments

·         Net Advances at INR 1,66,923 Crores grew 1.5% q-o-q; Strong pickup in retail disbursements at INR 3,764 Crores, up from INR 424 Crores last quarter.

·         Liquidity Coverage Ratio as on September 30, 2020 at 107.3%

·         Capital position: CET I ratio at 13.5%, Total CRAR at 19.9%

·         Asset quality parameters as of September 30, 2020:

o    PCR improves to 75.7% vs. 75.1% last quarter; including technical write-offs PCR at ~80%

o    GNPA of 16.9% (vs. 17.3% last quarter)

o    NNPA of 4.71% (vs. 4.96% last quarter)