Axis Bank launches WhatsApp Banking

 

Axis Bank launches WhatsApp Banking
Bank Anywhere, Anytime on your favorite chatting app

 

• Full scale integration with banking products across Savings Account, Credit Cards, Deposits and Loans
• Enabled for both bank and non-bank customers, FAQ handling enabled via integration with Bank’s chatbot Axis Aha!
• Accelerates customer engagement and turn-around time with a  personalized experience, while ensuring complete data security and privacy

 

India’s third-largest private sector bank, Axis Bank is embarking on a partnership with the popular chatting app – WhatsApp – to offer basic banking services to its customers. This will allow customers to seek information regarding their account balance, recent transactions, credit card payments, fixed and recurring deposit details, besides getting their queries answered in real-time. 

 

 

By using WhatsApp Banking, customers can now chat with Axis Bank for their queries related to their banking transactions, information like nearest branch, ATM or loan centre location, and can apply for various banking products as well. They can also block their credit or debit card using the secure end-to-end encrypted messaging channel.

 

This initiative is in line with the Bank’s ‘Dil Se Open’ philosophy, to build sharper customer focus and greater convenience through constant innovation. Axis Bank WhatsApp Banking is available 24x7, including holidays, and the service will be available for both customers and non-customers of the bank.  It is completely safe, as it works on a secure end-to-end encrypted messaging channel.

 

Commenting on the launch, Sameer Shetty, EVP and Head – Digital Banking, Axis Bank said: “Our objective is to re-define the role we can play in the life of our customers, by elevating digital banking to new domains of customer engagement. This technology will not only enhance customer experience, but also provide a seamless and personalized experience to all our customers, as well as non-customers.’’ 

 

To get started with WhatsApp Banking, customers simply need to send ‘Hi’ to 7036165000 on WhatsApp. If you are viewing this from Mobile or Tablets, just click here.

 

For more detailed information regarding Axis Bank’s WhatsApp Banking, click here.

YES BANK and Worldline support merchants and communities by

YES BANK and Worldline support merchants and communities
by providing remote payment solutions through SMS Pay

·         Merchants can accept remote payments through SMS PAY using the POS Terminal

·         SMS Pay is offered to YES BANK Merchants at no additional cost

·         Assists in maintaining social distancing by providing remote and contactless payment solutions

 YES BANK announced the launch of SMS Pay functionality on POS terminals in partnership with Worldline, enabling merchants to accept contactless and remote payments from their customers. This initiative is in line with the Bank’s commitment to support small and medium businesses in restarting their businesses while providing safety to their customers. SMS Pay is a step towards facilitating merchants to accept remote payments on their POS machines and enabling their customers to transact safely from the comfort of their homes.

 Through this, a safe and simple platform is created for shopkeepers and merchants including local kirana stores & departmental stores enabling them to request payments against invoices by simply entering amount and customer contact details on their POS machines. Instantly an SMS is triggered to the customer’s mobile number with a payment link, allowing them to pay securely through their domestic debit and credit cards.

Speaking on the launch, Rajanish Prabhu, Business Head - Credit Cards and Merchant Acquisition, YES BANK, said “In line with the Bank’s strategy of building a transformed Digital Bank, we along with Worldline have been working on supporting our merchant partners through innovative solutions which help them unlock their businesses in a safe and convenient manner. SMS Pay is a simple yet convenient value addition to our merchant POS solutions and provides an alternative channel of payment acceptance for our merchants at zero incremental cost. SMS Pay will help in boosting business by providing merchants dual benefit of enabling them to serve outside their vicinity as payments can be made remotely as well providing safety and convenience to their customers.”

 Speaking on the launch, Deepak Chandnani, Managing Director, Worldline South Asia and Middle East said, "Consumers continue to increasingly prefer digital payment options over cash. Technology enabled contactless payment solutions are the need of the hour and Worldline is in the forefront of this emerging trend. We will continue to innovate and enhance the functionalities of all our acquiring solutions including POS terminals in order to provide convenient, frictionless and secure solutions for merchants as well as customers. We are pleased to extend our relationship with our trusted partner, YES BANK to provide the SMS Pay feature for their merchants.”

Platform Benefits:

·         Zero contact payments

·         Remote & quick setup on POS terminals

·         Trusted and secure

·         Easy to operate

 Simple and Instant Payment Process Flow

• YES BANK POS terminals have an SMS Pay option displayed in the terminal menu
• Upon selecting SMS Pay, the terminal prompts merchant to enter customer’s mobile number and sale amount
• The customer receives URL for making payment via SMS
• Customer completes the payment remotely via Internet payment gateway (IPG) page through his or her preferred mode of payment (domestic credit or debit card)
• Once the payment is complete, charge slip is generated from the POS machine and merchant can deliver goods or services