We understand that you may be a little apprehensive about flying, but we

We understand that you may be a little apprehensive about flying, but we would like to reassure you that we are taking all precautions to keep the threat of COVID-19 at bay.

You can trust us to ensure a safe and secure journey, just as we have done for the last 13 years. We look forward to welcoming you on-board our very own - Lean, clean flying machine.

Below are some of things we are doing to ensure your safety:

• We are ensuring that social distancing is maintained at all points – airport entry, baggage drop counters, security checks, boarding gates, coaches, ramp and baggage claim.
• All common surfaces such as the baggage drop counters, boarding gates, coaches, ramps, wheelchairs, crew vehicles and of course, the aircraft itself, will be thoroughly disinfected using approved cleaning agents.
• The tray tables, armrests, overhead nozzles, lavatories and galleys will receive special attention, given the frequency of contact.
• We will disinfect the aircraft before every flight. In addition, we will also follow a periodic fumigation of the aircraft.
• Before entering the airport or before boarding the aircraft, the body temperature of every passenger will be checked using non-contact thermal screening devices.
• Electronic receipt (SMS) of the checked-in baggage will be sent to customers.
• We will be handing over a safety kit to you at the boarding gate to make sure you are covered.  
• Our ground staff and crew members (cockpit and cabin) will be wearing Personal Protective Equipment (PPE) appropriate for their roles.
• We will be stopping our inflight meal services to minimize your contact with the crew. Though, we will be serving water on demand

We also encourage you to follow a few additional steps to ensure your own safety and the safety of others:

• Download the Aarogya Setu App on your phone for you to be able to fly. Passengers with ‘red’ status will not be allowed to travel.
• Advance web check-in on our website or app is a must. During the web check-in, you are also required to fill in an online health declaration before being issued the online boarding pass. You are also requested to print your boarding pass. 
• You’ll also be required to check-in your baggage online (20 kg, 1 piece only) Please print your baggage tag and ensure to affix the same at a prominent place on the bag. Carry only a small hand bag/ laptop bag, that fits under the seat in front.
• Excess baggage, wheelchair assistance or any other add-on services must be pre-booked online.
• Reach the airport at least 2 hours prior to your scheduled departure. The baggage drop counters will now close 1 hour before your flight time. 
• Wear your mask and gloves at all times and keep a sanitizer handy.
• Please scan your boarding pass yourself at the boarding gate.
• Practice social distancing at all times. 
• Most importantly, use airport rest rooms and have food/water at the airports as much as possible to minimize movement inside the aircraft. You will not be allowed to consume any food inside the aircraft.
• Don’t forget that should you use the lavatory; you must wash your hands for 20 seconds. These 20 seconds of your life will be worth the investment.

I know this email sounds like we are conducting a military drill and we really are. We need to protect the health of our customers and employees. We want to ensure a hassle-free journey through the airport with minimal interaction between people and with the highest level of hygiene. We are working hard to make sure our airports and our aircraft are kept sparkling clean and gleaming.

We are proud to be your reliable partner for the past 13 years and we hope to continue being one in the future. I know these are tough times, and that this is a new normal, but I am confident that we will continue to keep you and India flying again, safely and reliably.

MESSAGE FROM THE CEO

MESSAGE FROM THE CEO

 

 

Here at IndiGo, the safety and health of our passengers, and of our employees, has always been our highest priority. 

I wanted to help you understand everything we're doing as an airline to make sure that the risk for everyone in our care is minimised, and that you can continue to rely on us to help you reach your destinations safely and in good health, while also helping to contain the spread of COVID-19.

 

At every stage of your journey with IndiGo, we're taking every measure possible to ensure compliance with the best advice from medical authorities and the government.

 

The ground staff you meet at our international terminals – at check-in counters and boarding gates – will be wearing Personal Protective Equipment (PPE) appropriate for their role. This gear may include masks, gloves, and shoe covers which are appropriately disposed of at regular intervals.

 

The crew on all aircraft are following personal protective measures as well. Crew members aboard international flights wear PPE – as a mandate – that is changed every 8 hours.

 

And because this disease is most easily transmitted through surfaces, each and every aircraft is cleansed with cleaning agents and disinfectants that are approved by the WHO and Airbus. Areas that are most often touched – tray tables, arm rests, overhead nozzles, lavatories, galleys – are paid particular attention to.

 

On all international flights, we use a disinfectant used to sterilize surgical equipment in hospitals, to clean the cabin and cockpit. This is followed by a thorough fumigation.

 

We have especially taken note of aircraft that have arrived from affected areas and have disinfected each one thoroughly.

 

The air in our Airbus cabin refreshes itself every 3 minutes. So, the fresh air enters through the engines, passes through our High Efficiency Particulate Air (HEPA) filters, and is then circulated in the cabin. HEPA ensures hospital-level filtration in our aircraft. In addition to all of this, personal protective measures are equally important. So wash your hands frequently. Avoid touching your face. And when you venture out, stand a few feet apart from people.

 

Finally, as I previously announced, for those of you who feel it best to delay your trips, IndiGo will waive all change fees for any bookings through the end of March.

 

All of us at IndiGo want to do our part to protect you, our staff, and the population in general. As we have for more than 13 years, we will always put you, our customers, at the centre of every decision we make. And until things return to normal, we will do our best to help contain the scale and scope of this pandemic.