Newgen Secures a Patent for Remote

 Newgen Secures a Patent for Remote
E-mail Access through SMS

Patent to Help Newgen’s Customers Deliver More Responsive and Effective Communications

Newgen Software, a global provider of low code digital automation platform, has announced that the Indian patent office has granted a patent (No. 351944) for its invention entitled “Remote E-mail Access through Short Message Service (SMS)” for a term of 20 years commencing from the 16^th day of February 2010 in accordance with the provisions of the Patents Act, 1970.

The technology enables mobile phones (especially a feature phone) to access email remotely using an SMS or a multimedia messaging service (MMS). It paraphrases the email and converts to a format which is communicable as an SMS/MMS. Further, there is an intelligent message filter and processor which removes the extra information, such as advertisements, disclaimers, and images from the email. The user can reply in the format of an SMS which is then transmitted to the sender as an email.

"We are pleased with the issuance of this patent. It, once again, underlines our commitment to deliver the best-in-class technologies as we proceed to strengthen and empower our clients with cutting-edge applications to help them stay ahead of the curve. The technology will facilitate organizations in enabling customer’s journeys and delivering a delightful experience “ said Diwakar Nigam, MD, and Chairman, Newgen Software.

Annually, Newgen invests 9-10% of its revenue on research and development and has a skilled team of about 500 people with deep domain expertise. The patents acquired by Newgen further strengthen its leadership in building cutting-edge, industry-specific applications, instrumental in driving digital transformation across organizations worldwide.

Newgen has filed 44 patents till date, out of which 17 have been granted in India and the US.

ICICI Bank launches voice banking services on

ICICI Bank launches voice banking services on Amazon Alexa and Google Assistant

·         The facility enables customers to undertake a host of banking requirements with just a simple voice command

·         Customers can check savings account balance, credit card details and ask queries about the Bank’s products and services

·         The service is available instantly 24x7, without any branch visit

Chennai: ICICI Bank today announced that it has integrated its AI powered multi-channel chatbot, ‘iPal’, with the world’s two most popular voice assistant apps--Amazon Alexa and Google Assistant-- to enable its retail banking customers to undertake an array of banking services with just a simple voice command. This novel facility offers customers yet another way to connect with their Bank from home at a time when they are advised to stay indoors in the wake of the nationwide lockdown.

The launch of voice banking facility comes close on the heels of new digital initiatives undertaken by the Bank namely, chat based banking services on WhatsApp and ‘ICICIStack’, a set of digital banking and APIs (Application Programme Interface), to ensure uninterrupted banking experience to customers—both retail and business. ‘ICICIStack’ offers nearly 500 services that covers almost all banking requirements of customers such as digital account opening, loan solutions, payment solutions, investments and care solutions.

To get the benefit of the voice banking offering, customers need to download the Alexa / Google Assistant and link their ICICI Bank account through a secure two factor authentication process. They can then simply speak out their query to Alexa / Google Assistant enabled devices to check their savings account balance and credit card details including due date, due amount and last five transactions. For example, the customer can ask “Alexa, what is my account balance?”. Then, the Bank sends the information privately and securely via an SMS to the customer’s mobile number registered with the Bank.

Additionally, they can ask queries related to the Bank’s products and services, which ‘iPal’ will read out aloud through the Alexa / Google Assistant enabled devices. 

Speaking on the initiative, Mr. Anup Bagchi, Executive Director, ICICI Bank said, “It has always been our endeavour to offer improved digital convenience to our customers. Recently, we had rolled out ‘ICICIStack’, the most comprehensive digital platform in the country by a bank, and Whatsapp banking to facilitate crores of customers to continue all their banking, digitally and from a remote location, without visiting a bank branch.

Now, we have introduced voice banking on two of the most popular voice assistants in the world. Our retail customers can execute a host of their banking requirements from their home securely and 24x7, without visiting a branch. With the growing comfort of customers in using digital assistants like Alexa / Google Assistant in every-day life, we believe that this would add immense convenience to our customers, as it allows them to get speedy and personalised banking experience whenever they need it.”

Quick steps to instantly start voice banking on Alexa / Google Assistant enabled devices or mobile apps on a smartphone: 

·         Download Alexa / Google Assistant app and link ICICI Bank account: Customers need to simply link their savings account securely using two – factor authentication with the digital assistants.

§  Open the Alexa / Google Home app

§  In Alexa, go to Skills & Games > Your skills > ICICI Bank iPal > settings > Link Account. In Google Home go to Explore in Google Assistant app >Search for action ICICI Bank iPal > Link

§  Customer will be redirected to chatbot.icicibank.com

§  He/she will have to enter mobile number registered with the Bank for OTP verification

§  Set up a 6 digit MPIN (to be used for verification during transactions)

§  Complete the debit card grid authentication

·         Ask queries: Customers can now ask queries by simply saying, “Alexa, tell me my credit card due amount?” or “What is my account balance?”. Following this, an SMS will be sent to the registered mobile number of the customer with the response to their voice commands. Customers can also ask product and service-related queries. 

To know more, visit: http://www.icicibank.com/ipal

Watch a video on voice banking on Amazon Alexa: https://youtu.be/A0BH21lWbKI

For news and updates, follow us on Twitter at www.twitter.com/ICICIBank

Medical procedures? DCB Remit helps to look

Medical procedures?, DCB Remit helps to look after your family maintenance abroad

By Praveen Kutty, Head of Retail and SME Banking, DCB Bank

An emergency, and especially a medical one, in a foreign land can be stressful and overwhelming for travelers or immigrants as well as their families back home.

What is their plight? Are they being looked after? Do they have access to proper food and shelter? Above all, do they have enough money?

While families cannot do much in terms of rendering immediate physical and emotional help, they can mitigate the financial circumstances of their loved ones.

This is where outward remittance from India, comes in. Families and individuals can send funds to their loved ones who may have traveled overseas as students or immigrants. Moreover they can do get funds remitted abroad smoothly and efficiently through an online platform.

DCB Remit is an online service that allows you to send money abroad under the online LRS rules permitted by Reserve Bank of India (RBI). Funds may be remitted abroad specifically to a foreign bank account, quickly and without any hassle of usually associated with remittances abroad – more than one trip to a bank branch, opaque foreign exchange rate applied for your transaction. 

In this easy-to-use online service, a resident Indian of any bank account holder can simply register online and transfer funds to as many as 22 countries, including the USA, the UK, Australia, Singapore, Canada, the UAE, and Eurozone. This facility can be availed of in seven currencies — US, Australian, Canadian and Singapore Dollar, British Pound, Euro and UAE Dirham.

In addition to remitting funds healthcare purposes, money can also be transferred abroad for education and hostel fees, family maintenance, business travel, gifting, visa fees and private visits. 

The limit for overseas fund transfer via DCB Remit is USD 25,000 and/or equivalent in other permitted currencies per financial year, subject to the purpose available on DCB Remit platform.

What makes DCB Remit appealing is that you need not be a DCB Bank customer to avail of the facility. You can use the platform by simply transferring funds from your savings bank account in another bank anywhere in India to a specified DCB Bank account through electronic fund transfer i.e. IMPS, NEFT or RTGS. You will, however, need to activate the fund transfer by using the net banking facility from your existing account.

Therefore, here is how it works: Once the indicative exchange rate is put forth, the customer can transfer the funds from any account to DCB Bank’s account. The funds will then be transferred to the beneficiary account abroad latest by the next business day.

DCBRemit.com online service allows the fund transfer in a quicker, seamless and secure manner. The sender can track the transfer in real-time and via SMS and email alerts. Once the indicative exchange rate is out forth, the sender merely transfers the funds from any account to the stipulated DCB Bank account. The money will then be transferred to the overseas beneficiary account within few days/hours. What's more, DCB Remit comes with zero cost for a limited time promotion

A large number of people have saved on time and effort on money transfers via www.dcbremit.com, making it one of the most convenient and attractive avenue to remit funds abroad.