MESSAGE FROM THE CEO
Here at IndiGo, the safety and health of our passengers, and of our employees, has always been our highest priority.
I wanted to help you understand everything we're doing as an airline to make sure that the risk for everyone in our care is minimised, and that you can continue to rely on us to help you reach your destinations safely and in good health, while also helping to contain the spread of COVID-19.
At every stage of your journey with IndiGo, we're taking every measure possible to ensure compliance with the best advice from medical authorities and the government.
The ground staff you meet at our international terminals – at check-in counters and boarding gates – will be wearing Personal Protective Equipment (PPE) appropriate for their role. This gear may include masks, gloves, and shoe covers which are appropriately disposed of at regular intervals.
The crew on all aircraft are following personal protective measures as well. Crew members aboard international flights wear PPE – as a mandate – that is changed every 8 hours.
And because this disease is most easily transmitted through surfaces, each and every aircraft is cleansed with cleaning agents and disinfectants that are approved by the WHO and Airbus. Areas that are most often touched – tray tables, arm rests, overhead nozzles, lavatories, galleys – are paid particular attention to.
On all international flights, we use a disinfectant used to sterilize surgical equipment in hospitals, to clean the cabin and cockpit. This is followed by a thorough fumigation.
We have especially taken note of aircraft that have arrived from affected areas and have disinfected each one thoroughly.
The air in our Airbus cabin refreshes itself every 3 minutes. So, the fresh air enters through the engines, passes through our High Efficiency Particulate Air (HEPA) filters, and is then circulated in the cabin. HEPA ensures hospital-level filtration in our aircraft. In addition to all of this, personal protective measures are equally important. So wash your hands frequently. Avoid touching your face. And when you venture out, stand a few feet apart from people.
Finally, as I previously announced, for those of you who feel it best to delay your trips, IndiGo will waive all change fees for any bookings through the end of March.
All of us at IndiGo want to do our part to protect you, our staff, and the population in general. As we have for more than 13 years, we will always put you, our customers, at the centre of every decision we make. And until things return to normal, we will do our best to help contain the scale and scope of this pandemic.