IndiGo bags 3 awards at the 2nd edition of Future

 IndiGo bags 3 awards at the 2^nd edition of Future
of Contact Center Summit and Awards 2021

India’s leading carrier, IndiGo, has been honoured with three awards at Future of Contact Center Summit and Awards 2021. The airline won the awards for Contact Centre Unique Innovations & Transformation and Customer Experience Excellence in Aviation. Priyaah Sundaraam, Associate Vice President - Customer Relations, IndiGo was announced as the winner of the Disruption Management Leader Award, for a swift response to disruptions in business continuity and thinking out of the box to handle situations.  

IndiGo has always been committed for being a leader in the global competitive environment, offering a hassle-free customer experience. Over the last year, the airline introduced various technology integrations including, Voice bot, Chat bot-Dottie, and AI-enabled WhatsApp service, which could successfully cater to handling huge volumes of interactions. Despite increased interaction volumes, the average service level was maintained above 96% with satisfaction score of 4.7 on a 5-star rating scale. 

Mr. William Boulter, Chief Commercial Officer, IndiGo said, “We feel honoured to be recognised in three categories at the Future of Contact Center Summit and Awards 2021. This is a testimony of the fact that we believe every customer complaint is a golden opportunity to review process, product, and people. We are sensitive to our customers’ needs, and deftly implement learnings, to provide services in the most efficient manner. Innovation & digital transformation is core to us as they pave the path for progression. These awards are an acknowledgement of our team’s persistence and commitment to deliver an exemplary hassle-free service even during the most challenging times.”

Contact Center Summit and Awards 2021 recognized leaders on their journey towards a hyper-personalized contact center of the future.

 

GMR Hyderabad International Airport Recommences Hyderabad

 GMR Hyderabad International Airport Recommences Hyderabad - Malé Flight Service

GMR Hyderabad International Airport Limited (GHIAL), today recommenced direct flight service from Hyderabad to Malé, Maldives. IndiGo has started this new route from Hyderabad. The aircraft took off from Hyderabad to Malé amidst much fanfare at the airport. Senior officials from GMR Hyderabad International Airport and IndiGo, along with other airport stakeholders were at the terminal to wish passengers and crew bon voyage.

IndiGo flight 6E 8108 departed from GMR Hyderabad International Airport at 2.20 PM (IST) and will arrive at Maldives’ Velana International Airport at 4.30 PM (IST). The return flight 6E 8107 from Malé will arrive in Hyderabad at 20.50 PM (IST).  Initially the flights will operate between GMR Hyderabad International Airport and Malé three times a week from 22^nd August (Tuesday, Thursday, and Sunday). The frequency will increase to four times a week from 15^th October (Monday, Wednesday, Friday, and Sunday).  

Mr. Pradeep Panicker, CEO, GMR Hyderabad International Airport Ltd, said, “With the direct flight service connecting Hyderabad and Malé, travelers from Telangana and Andhra Pradesh can now enjoy the bright marine life with rich scenic splendors of the beaches of Maldives. The hassle-free travel experience will attract holiday goers, nature lovers and adventure junkies alike.  This is an enticing vacation destination for vacation travelers from Hyderabad. Airlines have shown keen interest in adding new flight routes and connecting more exotic international destinations from the city of pearls.”

Mr. William Boulter, Chief Commercial Officer, IndiGo said, “This new route will offer access to an unparalleled international holiday destination to travelers from south India. Maldives has always been a favourite amongst Indians, and more so after the pandemic. This new service will cater to the increased demand for international holiday travel demand from Andhra Pradesh and Telangana. We are committed to providing an affordable, on-time, safe and hassle-free travel experience onboard our lean clean flying machine.” 

Leveraging the natural location advantage and multi-modal connectivity, Hyderabad International Airport with its extensive route network and choice of airlines for its passengers, has firmly established itself as the ‘Gateway of Choice’ in South and Central India. Its proximity for passengers from the nearby cities, viz. Vijayawada, Vishakhapatnam, Nagpur, Bhubaneswar, Rajahmundry, Bhopal, and Tirupati has ushered in a large movement of air travelers visiting the city or transiting via Hyderabad to other International and Domestic destinations.

The pristine beautiful islands of Maldives are the dream destination for honeymoon seekers, couples, adventure sports lovers and families alike. This paradise on earth is an absolute treat for the eyes as well as the senses and an escape from the hustle and bustle of the world. A perfect destination to enjoy a luxurious holiday, Malé has a number of beaches where one can enjoy tons of enthralling water sports activities such as swimming, kayaking, wakeboarding, Scuba diving, Catamaran sailing etc

IndiGo celebrates 1 year of ‘6E Rewards’ Credit card with

 IndiGo celebrates 1 year of ‘6E Rewards’ Credit card with guaranteed gifts and benefits for its members

To celebrate the successful completion of one year of its 6E Rewards credit card, IndiGo, India’s leading airline, has announced additional benefits for its ‘6E Rewards’ credit card holders. The members will get guaranteed benefits on every spend of INR 4000. Furthermore, IndiGo has also collaborated with various brands including INOX cinemas, Accor Hotels, Hamleys, Puma, LionsGate Play to provide guaranteed benefits to the Card holders.

IndiGo is also running a contest for its credit card members where people have to spend using ‘6E Rewards’ Credit Card and share their experience on social media by tagging IndiGo with a post titled ‘How I saved money with 6E Rewards #6ERewardsTurnsone’. By just spending, members will be eligible for a lucky draw to win Sony wireless headphones, Apple MacBook Pro and 25 lucky winners will get couple return air tickets to their preferred destination. The contest is being run on IndiGo’s website starting February 1 and will continue till February 28.

6E Rewards is also inviting the members with their companions to the birthday celebration at different locations like Chennai, Delhi, Bengaluru, and Hyderabad. The event includes unlimited food and drinks followed by a laughter show by a stand-up comedian Sundeep Sharma hosted by IndiGo, HDFC Bank, Mastercard and Accor hotels.

Mr. William Boulter, Chief Commercial Officer, IndiGo said, “We introduced ‘Ka-ching’ Credit Card with a lot of enthusiasm in partnership with HDFC Bank and Mastercard, to elevate the customer experience with IndiGo. Over the last year, we have added to our kitty of collaborations for earning accelerated 6E Rewards on the Ka-ching card from spends at hotels, salons, car rentals and pharmacies, in order to ensure that our customers get enhanced value on every spend. We are excited to indulge our customers with contests and supplementary rewards to celebrate the occasion. We are really thrilled as Ka-ching turns one and there was no better way to revel this milestone than with our loyal customers, as we strive to enhance their experience with IndiGo”.

In February 2020, IndiGo partnered with India’s leading bank HDFC Bank to launch its first travel credit card - ‘Ka-ching’ - powered by Mastercard. Launched in two variants, 6E Rewards and 6E Rewards XL, Ka-ching was introduced with the vision of providing a richer travel experience with varied benefits and unmatched rewards to the card-holders keen on domestic and international travel. The credit cards allow customers to accrue accelerated 6E Rewards on IndiGo transactions and also earn additional 10-15% 6E Rewards on dining, shopping, transport, medical bill spends with Featured Partners. In addition to 14 travel and lifestyle benefits, the card also provides access to priority check-in, choice of seat, and a complimentary meal. Card holders can avail Mastercard concierge services, airport limousine service and enjoy premium benefits and savings on hotels, car rentals and flight bookings.

IndiGo bags 4 awards at Stevie Awards for

 IndiGo bags 4 awards at Stevie Awards for Sales and Customer Service

India’s leading carrier, IndiGo, has been honoured with four awards in sales and customers service category in 15^th edition of Stevie Awards. The airline has won four accolades across prestigious categories, including - Gold for Contact Center of the year, Silver for Best use of Technology in customer service and Bronze for both - Best Customer Feedback Strategy and Customer Service Complaints Team of the year”. IndiGo has emerged as the winner in these categories, outranking over 2,300 nominations from organizations across 51 nations this year.

 IndiGo has always been committed for being a leader in the global competitive environment, offering a hassle-free customer experience. Over the last year, the airline has introduced technology integrations including AI-enabled WhatsApp service which can cater to 10 Lakh+ users simultaneously. The service has enabled web check-in, instant response to queries, receipt of booking-related notifications, and ability to perform an array of tasks related to bookings directly on WhatsApp. The integration has tremendously improved customer satisfaction during a challenging time.

Mr. William Boulter, Chief Commercial Officer, IndiGo said, “We feel absolutely honoured to be recognised in four categories across various aspects of Sales and Customer Services at the annual Stevie Awards. This is a true testimony that we listen to our customers very keenly, across all channels and are  sensitive to their needs. Our internal mechanism of sharing feedback followed by robust review help us to serve in the most hassle-free manner. Every customer complaint is a golden opportunity to review process, product, and people.  These awards are an acknowledgement of our team’s persistence and commitment to deliver an exemplary hassle-free service.”

One of the judges while sharing his thoughts around IndiGo’s entry for Contact Centre of the Year category said, “There are a lot of good things in this nomination such as efficiency improvements, process improvements, digitization, self-help (IVR), etc. To me, the one thing that stands out above all is the customer-centricity - features such as special assistance desk, WhatsApp integration will make life much simpler for travelers. Good work!”.

The Stevie® Awards, conducted annually out of the USA, were instituted in 2002 to honor and generate public recognition of the achievements and positive contributions of organizations and working professionals worldwide. The Awards are divided into different subsets including sales, customer service & contact center, new product & service, solution provider, and business development. The Stevie Awards for Sales & Customer Service are open to all organizations worldwide, and recognize the achievements of sales, customer service, and call center professionals. The awards process is adjudged by over 1000 of the world's most respected executives, entrepreneurs, innovators, and business educators each year. 

81% travellers confident of flying with IndiGo as per

 81% travellers confident of flying with IndiGo as per a customer survey

  -        65% passengers travelled post-lockdown

-        76% customers gained confidence to travel again after their first travel post lockdown

-        82% passengers aware about Lean Clean Flying Machine

A consumer survey conducted by IndiGo revealed that 81% of the travellers are confident that IndiGo will ensure clean and safe travel for their journey. Factors such as health and wellness of the airline staff (90%), wearing PPE and maintain social distancing by airlines (89%), personal safety kits (87%), and hygiene measures at arrival (75%) are highlighted as important factors by the passengers during air travel. The survey was conducted online in December with 23000 travellers.

Mr. William Boulter, Chief Commercial Officer, IndiGo said, “We are pleased to see that we have gained customer confidence over the last six months on the back of our safety measures and customer initiatives. There has been a 16-point rise in passenger confidence in IndiGo from 65% in June to 81% in December 2020. The report also showcases an increase in awareness for our safety measures from 55% in June to 82% in December. Air travel being the safest mode of travel, coupled with IndiGo’s clean and safe travel experience, 76% customers gained confidence to travel again post lockdown. We will continue to introduce new measures, products and services to further strengthen customer confidence in air travel and IndiGo. Our aim is to consistently provide a safe and hassle-free experience on-board a lean, clean flying machine”
                                                                                                                                                                      SURVEY FINDINGS:

Opening-up to travel

• 65% passengers travelled post-lockdown
• 76% of customers gained confidence to travel again after their first travel post lockdown
• 69% of the customers plan to travel again in next 3 months (up from 54%in June)

Safety is a key priority while travelling

• Air transport is considered the safest form of travel by a wide margin for inter-city travel (55% of respondents felt air travel is safe vs. 8% for rail travel), followed by driving (37%)
• 90% customers prioritize health and wellness of the airline staff, while 89% of them feel that wearing PPE and maintaining social distancing by airlines need to be in place. Personal safety kits and hygiene measures at arrival are next on priority with about 87% and 85% customers demanding the same, respectively. Sanitation and safety protocols by the airlines and contact-less travel experience remained the last priority with 85% customers considering it important
• Passengers who haven’t travelled yet, were concerned due to post travel quarantine measures by various states (30%), fellow passengers not maintaining social distancing (24%), quality of air circulation in the aircraft (14%) and less flight options (13%)
• For their next travel, the key drivers for customers to choose IndiGo will be - safety measures and precautions being taken by IndiGo (41%) followed by deals and discounts (24%), flight availability and options (23%) and new product and service (6%)
• 81% of the passengers are confident that IndiGo will keep them safe while travelling in terms of health and safety
• 82% of passengers are aware about Lean Clean Flying Machine

 Travel Trends

• 47% of the respondents have expressed to travel solo in future, followed by 43% with family
• Customers who have travelled recently would prefer to travel to metro cities (54%) next time, followed by Tier 1 and Tier 2 cities (38%) and international destinations (7%)
• Those who haven’t travelled recently showed higher preference for international destinations while travelling next time (12%)
• Customers who have travelled recently shared a higher propensity to travel for visiting family or hometown (49% v/s 40%) and business travel (31% v/s 26%) than those who hadn’t travelled recently
• 

• Customers who haven’t travelled recently were more inclined towards leisure travel (15% v/s 6%), work vacation (8% v/s 6%) and meeting friends (4% v/s 2%) than those who have travelled recently

• Overall, VFR (46%) and business (29%) will be the key reasons to travel, followed by leisure (9%) and work vacation (7%)
  

Visiting family or hometown		Business/Work		Leisure		Work vacation		Meeting friends		Emergency travel
46%		29%		9%		6%		3%		2%

IndiGo upgrades plan B options allows

 IndiGo upgrades plan B options, allows passengers to
re-book flights partially from/to transit station

In line with the vision to provide hassle-free services to its customers, IndiGo, India’s leading carrier, has upgraded its Plan B options on the website and mobile app. The new additional option will allow a customer whose connecting flight has been cancelled, to either rebook partially - i.e., from origin till transit station or from transit station to destination - or take refund for the unused sector. This enhancement will provide greater flexibility to customers in case of limited options, delays or cancellations, especially owing to fog or other adverse weather conditions.

 

Mr. William Boulter, Chief Commercial Officer, IndiGo said, “We are pleased to update our Plan B options for connecting flights. This additional alternative will allow customers to rebook or refund a part of their journey as per availability, offering more flexibility and choice. It will certainly help customers in situations of extreme weather conditions, wherein the chances of flights getting delayed or cancelled increase. We strive to keep adding new ways to offer hassle-free travel experience to our customers, on-board our lean clean flying machines.”

The option will be live in case of flight cancellation and visible as shown below.

Join Durga Puja festive celebrations with

 Join Durga Puja festive celebrations with ‘India by IndiGo’ campaign

  To bring about festive cheer, India’s leading carrier, IndiGo, kickstarted ‘India by IndiGo’ campaign, a cultural expedition to celebrate the diverse Indian culture with festivals lined over the next few months. The campaign, which began with the colourful festival of Durga Puja, will continue to spread vigour and cheerfulness among its customers, with Diwali and Christmas in November and December, respectively. IndiGo is celebrating Durga Puja at six of its stations including Kolkata, Silchar, Guwahati, Bagdogra, Agartala and Jorhat from October 21 to October 27. 

 

Mr. William Boulter, Chief Commercial Officer, IndiGo said, “The idea behind launching India by IndiGo campaign was to celebrate the country’s sights, sounds, smells, and flavours - in all their overwhelming glory. We strive to spread cheer and lift spirits for customers travelling during the festive season, with festive dances, music, food, motifs and traditional dresses that signify the festival in its full splendour. We will begin celebrations with Durga Puja and continue through Diwali and Christmas for our customers as they travel onboard our lean, clean, flying machine”. 

The festivities will include Dhunuchi Dance, Alpona design and Sindoor Khela at the airport, while the staff will be dressed in traditional Puja clothes and boarding gate and inflight announcements will be made in Bengali. In addition, special Bengali food menu has been introduced as part of 6E tiffin, which will be available exclusively on flights from Kolkata for travel dates between on 21 Oct to 27 October. The campaign is being promoted across OOH and activations in these six airports and all digital channels including the website, social media and emailers.

More Ka-ching with IndiGo when you spend at

More Ka-ching with IndiGo when you spend at Netmeds,
Avis, AVA store and BeU Salon!

-        Collaborates with Netmeds, Avis, AVA store and BeU Salon as its featured partners

-        Launched 6E treats in partnership with Alliances Galore under the dining category

IndiGo, the country’s largest airline, has announced strategic partnerships with various brands including Avis, BeU salon, Netmeds and AVA store to provide accelerated 6E Rewards to Ka-ching card holders. IndiGo in partnership with Alliances Galore has also launched 6E Treats portal, which lists over 1000 restaurants across India offering 6E Rewards on dining. Using the Ka-ching card with our featured partners will provide card holders with 7%-15% 6E Reward, depending on the featured partner. The added benefit for Ka-ching cards customers would be that they would earn faster and more 6E Rewards on all their transactions, over and above those that they would earn on our featured partners.

The co-branded Ka-ching credit card was launched in partnership with HDFC and Mastercard earlier this year. Offering great joining benefits like Complementary Air Ticket worth Rs 3000, Free 6E Prime Addon where customer while travelling with IndiGo can chose Seat, Meal and Fast Forward Service. Along with these benefits 6E Rewards is planning to bring many more joining benefits in other segments and categories for the consumers associated with this credit card. Using the Ka-ching card, customers can earn on anything and everything that they use the 6E Rewards credit card for. The 6E Rewards credit card brings a plethora of opportunities to earn up to 2% on every spend on various transactions. The two variants, 6E Rewards and 6E Rewards XL, provide a richer travel experience with varied benefits and unmatched Rewards to the card-holders keen on domestic or international travel.

Commenting on the brand collaborations, Mr. William Boulter, Chief Commercial Officer, IndiGo, said, “At IndiGo, we are continuously looking for opportunities to provide a richer experience to our customers, be it during travel or now even while spending through their Ka-ching card. Our new featured partners - Netmeds, Avis, AVA store and BeU Salon – will be offering accelerated 6E Rewards even as our card holders spend on essentials like groceries, medicines, car rental, merchandize and salon visits. In fact, our partner brands offer very relevant products and services given the current environment. We are looking to bring more brands on-board to sweeten the Rewards on spending through Ka-ching card, while offering a memorable and hassle-free travel experience”.

Mr. Pradeep Dadha, CEO, Netmeds said, “We are proud to be associated with IndiGo, one of the country’s most dependable brands. Their “simple philosophy” aligns perfectly with Netmeds’ where we offer medicine prices that are low, deliveries that are on time, smooth, and delightful customer experience. As the nation gears up to begin traveling again for business and for pleasure, we encourage all our customers to take advantage of this fantastic offer and all its benefits”.

Mr. Vikas Johari - Founder & CEO, BeU Salon said, “We are delighted to partner with IndiGo for their Ka-ching 6E Rewards program as their customers can enjoy our doorstep salon services with extra layer of hygiene and safety through our salon experts who are geared up to serve in WHO approved PPE kits to ensure complete protection from any kind of virus transmission and also earn 6ERewards on every spend”.

Mr. Sunil Gupta, MD & CEO, Avis India said, “At Avis, we are committed to providing a unique mobility experience to our customers. This strategic partnership is another step taken towards bringing a safe and cost-effective solution for the customers that they can enjoy now and in the future. This will help Ka-ching members avail India’s leading mobility services instantly through our website or mobile app. We are happy to work in collaboration with IndiGo”.

Benefits:

• Netmeds: Customers can avail prescribed medicines and groceries at their doorstep, which can be purchased from any corner of the country. A 6E Rewards XL member can earn 8% 6E Rewards on all spends at Netmeds
• Avis Car Rental:  Ka-ching card members can earn 10% 6E Rewards just by booking a self-drive car with AVIS on their website or mobile app. This earning will be over and above all the other discounting options. Now visit your loved ones or go for a long drive in safer surroundings and get rewarded!
• BeU salons: Customers can select a BeU salon of their choice for an appointment through BeU website and mobile app. Owing to the pandemic, BeU salons have recently launched salon at home services which can also be opted through the card. A 6E Rewards XL member can earn 15% 6E Rewards against their spends at BeU.
• 6E Treats: A portal in partnership with Alliances Galore, where members will earn 6E Rewards by dining at partner restaurants and making payment at the portal with their 6E Rewards credit card. A 6E Rewards XL member will earn 7% 6E Rewards upon transacting at the portal. Choose your 6E Treats from 1000+ restaurants across India!
• AVA Merchandize: IndiGo offering a varied range of Merchandize to select from with our partner AVA Merchandize. By using 6E Rewards Credit Card, customers can earn additional 10% 6E Rewards on spends over and above the running discounts and deals on over 250 products at AVA Website and Airport Retail Stores across country.

IndiGo Survey: 68% travellers feel flying is

IndiGo Survey: 68% travellers feel flying is the safest mode of travel

65% customers confident of a clean and safe travel experience with IndiGo

Not maintaining social distancing and state quarantine measures key deterrents

A consumer survey conducted by IndiGo revealed that travellers feel air travel (68%) is the safest mode of transportation in the current scenario. The survey also highlighted that 65% customers felt confident that IndiGo will ensure clean and safe travel for their journey. Factors such as lack of social distancing by other passengers (62%), quarantine measures by states (55%) & sitting in the aircraft with so many people (55%) have been identified as key deterrents for air travel. The in-depth survey was commissioned to understand customer sentiments around air travel and their confidence in safety measures. The survey was conducted online between June 20- June 28, 2020 with 25000 travellers.

Mr. William Boulter, Chief Commercial Officer, IndiGo said, “The analysis of our customer survey clearly portrays that health and safety are their key priorities when travelling. While it is heartening that about 65% travellers trust IndiGo to deliver a clean and safe travel experience, we will continue to introduce new measures, products and services to further strengthen their confidence in air travel and IndiGo. Our aim is to consistently provide a safe and hassle-free experience on-board a lean, clean flying machine.”

Mr. Boulter further added, “Even though most of our customers will be opting for domestic travel (62%) in the near future, there is a healthy interest in international travel (38%)”.

                                                                                                                                                                                                                                                                                                                                                       SURVEY FINDINGS:

Safety is a key priority while travelling

• Air transport is considered the safest form of travel by a wide margin for inter-city travel (68% of respondents felt air travel is safe vs. 8% for rail travel), followed by driving (24%)
• Air travel industry has done a good job in communicating the new protocols to the consumers with nearly 93% aware of them
• 65% of consumers feel confident that IndiGo will ensure clean and safe travel for their journey
• 57% customers are fairly aware of IndiGo’s Lean, clean flying machine programme to promote safe and clean travel experience
• Concerns like fellow passengers not maintaining social distancing (62%), post travel quarantine measures by various states (55%), travelling with so many people (55%) impacted travel demand. Other factors included concerns around air circulation (42%) and sanitation efforts being made by airlines (32%)
• 95% customers prioritize health and wellness of the airline staff, while 92% of them feel that sanitation and safety protocols by airlines need to be in place. Personal safety kits and contactless travel experience are next on priority with about 90% and 89% customers demanding the same, respectively. Temperature checks remained the last priority with 86% customers considering it important

Travel demand

• Encouraging travel demand: Nearly 54% respondents said they want to travel in next 3 months
• Only 17.6% said they will wait for situation to complete normalize before planning travel
  
  

• Key drivers of demand generation for travel will be - clear Information about safety measures (75%), deals or special offers (47%), constant tips on how to make their next travel hassle-free (45%) and support to community and nation (31%)

Travel Trends

• About 38% customers considering international travel, while 62% will focus solely on domestic travel in near future. 27% customers considering a mix of domestic and international travel and 11% focussing solely on international travel
• Though leisure travel will be impacted, VFR (46%) and business (35%) will be the key reasons to travel, followed by leisure (11%) and emergency travel (8%)

IndiGo launches Tough Cookie campaign to

IndiGo launches Tough Cookie campaign to thank medical frontline warriors

Announces up to 25% discount for doctors and nurses serving during COVID-19

At a time when the country is grappling with the most unprecedented pandemic of our times, IndiGo has launched ‘Tough Cookie’ campaign on the occasion of National Doctor's Day to express gratitude towards the tireless commitment and service being given by the medical fraternity to the nation and humanity. As part of the campaign, IndiGo will provide up to 25% Tough Cookie discount on the airfares to the nurses and doctors who have serviced in these challenging times. As part of the initiative, IndiGo will track the Tough Cookie journey to make it special every step of the way, starting from a complementary cookie tin at check-in, welcome announcement at the boarding gate, special Tough Cookie sticker on the PPE and in-flight announcement giving them a warm welcome on-board.

The nurses and doctors will be required to provide valid hospital IDs at the time of check-in as a proof of their identity. The discount will be offered while booking through IndiGo’s website, valid for sale and travel from July 01, 2020 till December 31, 2020.

William Boulter, Chief Commercial Officer, IndiGo said, “At IndiGo, we understand and respect the commitment that India’s frontline workers have shown during these challenging times. This campaign is our way of expressing profound gratitude for the services of the medical community in the nation. This is a heartfelt gesture for frontline medical workers everywhere - the undisputed heroes of 2020 – and a small way for us to demonstrate our support and thanks for their indispensable efforts.”

The ‘Tough Cookie’ campaign has been conceptualised to thank the frontline workers who are constantly putting themselves at risk to save lives and contribute in our battle against COVID-19. The campaign is conceptualised on the back of the initiative to express our gratitude to the frontline workers. IndiGo will run a 360-degree campaign on multiple platforms including Print, OOH, PR, social media, along with other on ground and in-flight activations to promote the initiative, which will go on till the year end. Content including interesting videos, static creatives, giphys, will be published across social media platforms to engage customers and create awareness around the service provided by the medical fraternity. Here’s to the brave hearts, the fearless, and the selfless – our doctors and nurses – a grand IndiGo salute to these Tough Cookies!

Connecting Qutub Minar to Half Moon Bay

Connecting Qutub Minar to Half Moon Bay, IndiGo announces new flights between Delhi and Dammam

IndiGo to connect Dammam with Delhi w.e.f. March 10, 2020

 

In line with its vision to strengthen international connectivity, IndiGo, India’s leading carrier, announced the launch of its new Delhi-Dammam flight effective March 10, 2020. Dammam was IndiGo’s 24^th international destination and 3^rd in the Kingdom of Saudi Arabia after Jeddah and Riyadh. With this new addition, the airline will now operate a total of 05 daily direct flights connecting Dammam with Mumbai, Hyderabad, Kozhikode, Trivandrum and Delhi.

 

Mr. William Boulter, Chief Commercial Officer, IndiGo said, “We are delighted to launch a connection from Delhi to Dammam, strengthening our presence in the Kingdom of Saudi Arabia. We witness a huge demand for travel between India and Saudi Arabia, on account of commercial opportunities and visiting friends and relatives. As we strive to add more routes and offer flexibility to our customers, these routes will help promote trade and tourism through increased mobility between the two countries”.

Mr. Boulter further added, “We will continue to offer connectivity at affordable fares, offering a taste of IndiGo’s signature on-time, courteous and hassle-free service across an unparalleled network”.

These flights are designed to cater to business and leisure travellers who are constantly on the lookout for new and affordable flying options. Customers who wish to plan their travel can book tickets via our official website www.goindigo.in. The introduction of these flights will further bolster the airline’s domestic connectivity.

New flight schedule:

Flight No.	Origin	Destination	Frequency	Effective	Departure	Arrival	Fare (INR)
Winter Schedule
6E 1223	DMM	DEL	Daily	10-Mar-20	11:15	17:35	12499
6E 1224	DEL	DMM	Daily	10-Mar-20	19:10	21:30	14999
Summer Schedule
6E 1224	DEL	DMM	Daily	29-Mar-20	21:40	23:50	14999
6E 1223	DMM	DEL	Daily	30-Mar-20	00:35	07:20	12499