GoAir, the world’s fastest growing airline,has recordedthe best On-Time Performance (OTP)of 75.9% for the month of
January 2019, as per DGCA statistics. This is 5th successive month that GoAir
has recorded best OTP and it is the result of GoAir’scontinued focus on enhancing
customer experience.
Besides, data pertaining to the
number of complaints per 10,000 passengers for the month of Jan 2019 shows that
GoAir has had least complaints. GoAir had only 0.3 complaints per 10,000
passengers. The average for the industry is 0.73 complaints per 10,000 passengers.
For the month of December 2018, GoAir’spassenger
complaints were 0.2 per 10,000 passengers, againthe lowest among key players.
Despite January month posing
weather challenges across sectors, GoAir attained the best OTPamongst scheduled
domestic airlinesas per Directorate General of Civil Aviation (DGCA),
Government of India data. DGCA records OTP for all the airlines at four metro
airports viz. Mumbai, Delhi, Bangalore and Hyderabad.

GoAir Spokesperson said, “We
thank our customers who have made this possible. It is a matter of great pride
and a testimony of our passenger first policy. There is a great deal of
emphasis on Operational Excellence across GoAir and the results of these
efforts are heartening to see.”
GoAir operates over 240 daily flights and carried around 10 lakh
passengers during the month.
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